NECKLACES

We sometimes make our necklaces in industry standard lengths. The sizes and the model below describe and illustrate these standard sizes.

Standard Necklace Sizes for Women

12-13'' Collar Length
14-16"- Choker Length
17-18"- Just below the collarbone
20"- A few inches below collarbone
24"- Below the neckline
25-36'' Slightly below the breasts
40'' - At the waistline or lower

BRACELETS

Bracelets are generally a type of jewelry where size doesn't matter as much. For women, the industry standard bracelet diameter is 7 inches. Of course this length will not suit everyone, so it is wise to choose a bracelet that features an extension if you tend to have larger wrists. Or simply drop us a note when ordering so we may adjust it for you.

Note that certain styles of bracelets without clasps, such as bangles and cuffs cannot be adjusted.

Mode Of Delivery	Rates	Delivery Time	Tracking Service	Promotion
USPS Priority	$8.50	2 - 5 Days	Yes	FREE for $200 & Above
USPS Express	$30.00	1 -2 Days	Yes	FREE for $500 & Above
USPS Priority International	$45.00	6 - 10 Days	Yes	FREE for $400 & Above
USPS Priority Express International	72.00	3 - 5 Days	Yes	Not Available

Standard / Express Courier:

Delivery Days: Monday - Saturday
Delivery Hours: 10:00AM - 10:00PM

All courier delivery comes with a tracking number for you to track your parcel easily.

RETURNS
Please e-mail info@lunalilijewelry.com for all returns and exchanges, with the subject of your e-mail as your order number.

Please note that all returns sent to Luna Lili Jewelry without a notification email will be shipped back to the sender.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

What is your return policy?
We accept returns for unworn jewelry within 7 days of delivery if due to damages and breakage. It is the customer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to the customer's negligence will not be accepted for a refund.

How can I exchange an item?
Due to the handmade nature of our jewelry, we are unable to accept exchanges since each piece was specially crafted for you.

How long does it take to receive my refund?
All refunds will be processed minus the shipping charge within 1-3 days of receipt at our studio. We do not pay for returns to be shipped back to Luna Lili Jewelry.

What items are non refundable?
Due to the handcrafted nature of our jewelry all items are final sale.

What if I need a repair?
Please send us an email with your order number and "Repair Request" noted in the email subject. Include a photo of the jewelry which needs repairs. We will fix any repairs for free within the first 5 days after delivery. Repairs needed after this period will be cost reviewed.